At Modvie, your satisfaction matters to us. And if something isn’t quite right, we make it easy to exchange your item with a simple and hassle-free process.

Please note: we do not offer cash refunds; items can be exchanged within 30 days of delivery under the conditions below.

How to Request an Exchange:

• You must inform us within 3 days of receiving your order by emailing customersupport@modvie.com.pk or WhatsApp at +92 307 8653 678 with your order details. You will be guided accordingly.

An order will only be exchanged if:

• The item is faulty, damaged, or defective at the time of delivery.
• The item does not match the original specifications or is not the same as what you ordered.

Exchange process:

• We offer FREE pickup: our rider will collect the original item and deliver the replacement.
• The exchange process typically takes 4–6 working days to complete.
• To qualify, the product must be in a saleable condition: unused, unwashed, with original tags/price labels and packaging, and accompanied by the order invoice.

We cannot process an exchange if:

• You do not inform us within 3 days of delivery.
• The product has been used, damaged, or tampered with.
• Tags, labels, packaging, or the invoice are missing from the return.